10 Best Chatbot Examples for Customer Service

It doesn’t take a lot to realize the idea of Chatbots when they have already become a must-have tool for modern businesses. After all, aiming to boost customer engagement and satisfaction is a business insight for all time. If you wander about personalized recommendations and answering complex queries, these artificially intelligent tools have literally redefined customer engagement.

Get ready to witness the power of AI (artificial intelligence) as they are leading the charge in the world of customer service. In this article, you are going to explore the top 10 Chatbot examples that have streamlined their operations, creating the ultimate comfort zone for customers. 

10 Chatbot Examples for Customer Service with Features and Functionalities

As Chatbots are not a new thing in the industry, you have an optimum opportunity to verify different Chatbot examples. It will help you understand the potential of this technology and how it can be used to make your every business day easier. Let’s travel through the world of dynamic chatbots to craft your business with smart customer relationship management.

1. Amazon Alexa

This is an AI-powered digital assistant that can perform a variety of tasks through voice commands. It is designed to interact with users in a natural, conversational way and can provide information on various topics, play music, set reminders, control smart home devices, and even order products from Amazon.

Alexa can also integrate with third-party applications, allowing users to order food, book a ride, or even play games. Its advanced voice recognition capabilities and natural language processing make it a popular choice for many consumers.

Pricing

Their pricing starts at almost $33.50 in the request and response interaction category. Their streaming conversation charges almost $56 per month and the automated chatbot designer costs at least $150 per month.

Free Trial

Amazon Lex offers a free tier that includes up to 10,000 text requests and 5,000 speech requests per month for the first year. This allows users to get started with the platform and experiment with building chatbots without incurring any costs.

Pros

• Amazon Alexa has a large user base and integrates with a wide range of smart devices, making it an excellent choice for companies looking to create voice-based chatbots.
• The platform also offers robust analytics and reporting features, making it easy to track performance metrics and optimize chatbot performance.

Cons

• The development process can be complex, and the platform requires some technical expertise to set up and customize chatbots.

2. Google Assistant

This is another popular digital assistant that is powered by AI and is available on a variety of devices, including smartphones, smart home devices, and even cars. Google Assistant can perform tasks such as setting reminders, sending messages, providing information on various topics, and controlling smart home devices.

It can also integrate with third-party applications, allowing users to order food, book a ride, or even reserve a table at a restaurant. Its advanced machine-learning algorithms and natural language processing make it a powerful tool for businesses and consumers alike.

Pricing

Certain advanced features may come with additional costs. For example, the price for proactive notifications on the Google platform begins at $0.0025 per notification sent. Nonetheless, the cost may fluctuate depending on the particular feature and amount of usage.

Free Trial

Google Assistant offers a free platform for developers to create chatbots, with no time limit or usage restrictions.

Pros

• Google Assistant has a vast user base and integrates with a wide range of Google services and third-party applications.
• The platform is also relatively easy to use and offers robust analytics and reporting features.

Cons

• The platform’s customization options are limited compared to other chatbot development platforms.

3. LivePerson

This is a chatbot platform that enables businesses to interact with customers through a variety of channels, including text, voice, and video. It can perform different tasks, including answering customer queries, providing personalized recommendations, and even conducting transactions.

Its advanced AI algorithms allow it to understand customer intent and provide customized solutions based on their preferences. LivePerson also offers a variety of tools for businesses, including analytics and reporting, making it a powerful tool for businesses looking to enhance their customer engagement.

Pricing

LivePerson offers a subscription-based pricing model, with pricing plans starting at $50/month for basic chatbot features.

Free Trial

LivePerson offers a free trial that allows users to test the platform’s features for 30 days.

Pros

• LivePerson offers a comprehensive set of chatbot features, including AI-powered automation, personalized messaging, and integration with popular messaging apps.
• The platform also offers real-time monitoring and analytics, making it easy to track chatbot performance and optimize messaging strategies.

Cons

• The platform can be expensive for smaller businesses, and the setup process can be complex and time-consuming.

4. Intercom

This is another chatbot platform that is designed to enable businesses to communicate with customers in a personalized and targeted way. It can perform a variety of tasks, including answering customer queries, providing product recommendations, and even booking appointments.

Intercom’s advanced machine learning algorithms allow it to understand customer intent and provide customized solutions based on their preferences. Its powerful analytics and reporting tools make it a valuable tool for businesses looking to optimize their customer engagement strategies.

Pricing

Intercom offers a subscription-based pricing model, with plans starting at $87/month for basic chatbot features.

Free Trial

Intercom offers a free trial that allows users to test the platform’s features for 14 days.

Pros

• Intercom offers a range of chatbot features, including AI-powered automation, personalized messaging, and integration with popular messaging apps.
• The platform also offers detailed reporting and analytics, making it easy to track performance metrics and optimize chatbot performance.

Cons

• The platform can be expensive for smaller businesses, and some customization features may require additional fees.

5. Drift

Drift is a conversational marketing platform that uses chatbots to enable businesses to interact with customers in a personalized and targeted way. It can perform several tasks, including answering customer queries, providing product recommendations, and even scheduling meetings.

Drift’s advanced AI algorithms allow it to understand customer intent and provide customized solutions based on their preferences. Its powerful analytics and reporting tools make it a valuable tool for businesses looking to optimize their marketing strategies and enhance customer engagement.

Pricing

Drift offers a subscription-based pricing model, with plans starting at $50/month for basic chatbot features.

Free Trial

Drift offers a free trial that allows users to test the platform’s features for 14 days.

Pros

• Drift offers a range of chatbot features, including AI-powered automation, personalized messaging, and integration with popular messaging apps.
• The platform also offers detailed reporting and analytics, making it easy to track performance metrics and optimize chatbot performance.

Cons

• The platform can be expensive for smaller businesses, and some customization features may require additional fees.
• Moreover, the platform’s user interface can be complex and difficult to navigate.

6. Bold360

This is a platform that fuels AI to help businesses automatically interact with their customer engagement operations. It can handle a variety of tasks, including answering customer queries, providing product recommendations, and even completing transactions. Bold360’s advanced AI algorithms enable it to understand customer intent and provide customized solutions based on their preferences.

It also integrates with a variety of third-party applications, making it a powerful tool for businesses looking to streamline their customer support operations.

Pricing

Bold360 offers a subscription-based pricing model, with plans starting at $599/month. The pricing can vary depending on the specific features and usage volume. The more advanced plans can cost several thousand dollars per month or more.

Free trial

Bold360 offers a 14-day free trial for users to test out their features and functionality.

Pros

• Bold360 offers a robust set of features, including AI-powered chatbots, live chat, messaging, and more.
• The platform integrates with a wide range of third-party applications, including Salesforce, Shopify, and more.
• The user interface is also easy to navigate and customizable.

Cons

• Bold360 can be expensive compared to other chatbot providers, particularly for small businesses.
• The learning curve for setting up and customizing the chatbots may also be steep.

7. Ada

Ada is an AI-powered chatbot platform that enables businesses to automate their customer support operations. Its functions are answering customer queries, providing personalized recommendations, and even conducting transactions. Ada’s advanced machine learning algorithms enable it to understand customer intent and provide customized solutions based on their preferences.

It also integrates with a variety of third-party applications, making it a powerful tool for businesses looking to optimize their customer support operations.

Pricing

Ada offers a subscription-based pricing model, with plans starting at $999/month. The pricing can vary depending on the specific features and usage volume. The more advanced plans can cost several thousand dollars per month or more.

Free trial

Ada offers a free demo of their platform, but it does not include access to all of its features.

Pros

• Ada offers a powerful and user-friendly platform for creating chatbots, with advanced features such as NLP (National Language Processing), integrations with third-party applications, and more.
• The platform is also highly customizable and easy to use.

Cons

• Ada can be expensive compared to other chatbot providers, particularly for small businesses.
• Customer support can also be slow and unresponsive at times.

8. Zendesk Chat

Zendesk Chat is a chatbot platform that enables businesses to communicate with customers in real time. It can handle a variety of tasks, including answering customer queries, providing product recommendations, and even scheduling appointments. Zendesk Chat’s advanced AI algorithms enable it to understand customer intent and provide customized solutions based on their preferences.

It also integrates with a variety of third-party applications, making it a powerful tool for businesses looking to optimize their customer engagement strategies.

Pricing

Zendesk Chat offers a subscription-based pricing model, with plans starting at $19/month. The pricing can vary depending on the specific features and usage volume. The more advanced plans can cost several hundred dollars per month or more.

Free trial

Zendesk Chat offers a 14-day free trial for users to test out their features and functionality.

Pros

• Zendesk Chat offers a wide range of features, including chatbots, live chat, messaging, and more.
• The platform integrates with a wide range of third-party applications, including Salesforce, Shopify, and more.
• The user interface is also easy to navigate and customizable.

Cons

• The chatbot functionality on Zendesk Chat is not as advanced as some other chatbot providers
• It may require some technical knowledge to set up and customize.

9. ChatBot.com

ChatBot.com is an AI-powered chatbot platform that enables businesses to automate their customer support operations. It can handle a variety of tasks, including answering customer queries, providing product recommendations, and even completing transactions. ChatBot.com’s advanced machine learning algorithms enable it to understand customer intent and provide customized solutions based on their preferences.

It also integrates with a variety of third-party applications, making it a powerful tool for businesses looking to streamline their customer support operations.

Pricing

ChatBot.com offers a subscription-based pricing model, with plans starting at $50/month. The pricing can vary depending on the specific features and usage volume. The more advanced plans can cost several hundred dollars per month or more.

Free trial

ChatBot.com offers a 14-day free trial for users to test out their features and functionality.

Pros

• ChatBot.com offers a user-friendly platform for creating chatbots, with advanced features such as NLP, integrations with third-party applications, and more.
• The platform is also highly customizable and easy to use.

Cons

• The pricing can be high for small businesses, particularly if they require access to advanced features.
• The customer support can also be slow and unresponsive at times.

10. REVE Chat

REVE Chat is a chatbot platform that enables businesses to interact with customers in real time. It can handle a variety of tasks, including answering customer queries, providing personalized recommendations, and even conducting transactions. REVE Chat’s advanced AI algorithms enable it to understand customer intent and provide customized solutions based on their preferences.

It also integrates with a variety of third-party applications, making it a powerful tool for businesses looking to optimize their customer engagement strategies. Additionally, it offers features such as co-browsing and video chat, which enhance the customer support experience.

Pricing

REVE Chat offers a subscription-based pricing model, with plans starting at $39/month. The pricing can vary depending on the specific features and usage volume. The more advanced plans can cost several hundred dollars per month or more.

Free trial

REVE Chat offers a 14-day free trial for users to test out their features and functionality.

Pros

• REVE Chat offers a wide range of features, including chatbots, live chat, messaging, and more.
• The platform integrates with a wide range of third-party applications, and more.
• The platform also offers a comprehensive live chat system with features like proactive chat, video chat, and co-browsing.
• Additionally, REVE Chat’s AI-powered chatbots allow businesses to automate their customer service processes, which can help save time and resources.

Cons

• The pricing for REVE Chat’s advanced plans can be high for small businesses.
• There are occasional issues with software updates that can cause glitches in the platform.

Bottom Line

You can expect some key takeaways from these best chatbot examples, as they are becoming increasingly popular tools these days. Advanced machine learning algorithms and natural language processing are the most worthy of them. They go with customer intent and provide customized solutions based on their preferences.

Moreover, chatbots can integrate with a variety of third-party applications, making them powerful tools to enhance customer engagement strategies. The examples discussed above are a convenient resource where you don’t need to rapidly jump to a conclusion or randomly choose out of hunch.