With so many businesses competing for attention, providing excellent customer service is essential for retaining customers and building a strong brand reputation. One of the most effective ways to do this is by using live chat software. Not only does live chat software allow businesses to provide real-time customer support, but it also enables them to gather valuable insights to improve their products and services.
Whether you’re a small startup or a large enterprise, if you wish to find the perfect live chat software for your organization, you are in the right place. Because now you are going to have the opportunity to get the best bargain out of popular live chat software on the market.
10 Best Live Chat Software for Business
1. REVE Chat
REVE group launched REVE Chat in 2015. Since then it has been known for its powerful automation capabilities, including chatbots, canned responses, and proactive chat triggers. This software solution has won awards such as the number 1 AI chatbot platform in European Business Review, and the “Best Customer Service Solution” award at the 2021 SaaS Awards.
Features
- Real-time website visitor monitoring
- Proactive chat invitations
- Customizable chat widgets
- Chat transcripts and history
- Multi-language support
- Integration with popular CRMs and help desk software
- File sharing and co-browsing
- Video and voice chat options
- Mobile app for iOS and Android
Pricing
- 14-day free trial
- Plans start at $12/agent/month when billed in 2 years
Pros
- User-friendly interface
- Robust reporting and analytics features
- Integration with popular CRMs and help desk software
- Proactive chat invitations
- Customizable chat widgets
- Video and voice chat options
Cons
- Limited customization options for chat widgets in the free plan
- Limited knowledge base and documentation for advanced features
2. LiveChat
It has been in the market for over 19 years, since 2002. It is one of the oldest and most established live chat software companies, with over 30,000 customers worldwide. They have won numerous awards for their product and customer service, including the “Best SaaS for Small Businesses or SMEs” at the 2019 SaaS Awards.
Features
- Customizable chat window and automated greetings
- Realtime chat monitoring and analytics
- Chat transcripts and file sharing
- Integration with other tools like Salesforce, HubSpot, and Shopify
Pricing
- Free trial available for 14 days
- Plans start at $20/month for the basic plan, which includes one seat and access to all features
Pros
- Easy to set up and use
- Powerful analytics and reporting
- Robust integrations with other tools
Cons
- Some features are only available in higher-tier plans
- Limited customization options for the chat window
3. Freshchat
It was launched in 2017 and has quickly become a popular live chat software solution. The software has won several awards including the “Best Customer Service Solution” award at the 2021 SaaS Awards, and a Gartner Peer Insights Customers’ Choice for Live Chat in 2021.
Features
- Customizable chat widgets and automated greetings
- Multichannel support (Email, WhatsApp, Facebook Messenger, etc.)
- In-app messaging and targeted messaging
- Integration with other tools like Shopify, WordPress, and HubSpot
Pricing
- Free plan for up to 100 agents
- Plans start at $15/month per agent for the basic plan when billed annually
Pros
- Comprehensive multichannel support
- Powerful automation and targeted messaging
- Flexible pricing options
Cons
- Some of the most convenient features are only available when you go higher-tier plans
- Limited customization options for the chat widget
4. Intercom
It was founded in 2011 and has since become one of the most popular live chat and customer messaging software solutions. They have been receiving awards such as the “Best AI-Powered Chatbot Solution” at the 2020 AI Breakthrough Awards.
Features
- Customizable chat widgets and automated greetings
- In-app messaging and targeted messaging
- Chatbots and automation workflows
- Integration with other tools like Salesforce, Slack, and Shopify
Pricing
- 14 days free trial for 2 seats
- Plans start at $74/month for small businesses when billed annually
Pros
- Powerful automation and targeting capabilities
- Robust integrations with other tools
- Comprehensive analytics and reporting
Cons
- Expensive compared to other options
- Limited customization options for the chat widget
5. Olark
It has been in the market since 2009 and is known for its easy-to-use interface and customizable chat widgets. They have won awards such as the “Best Customer Service Software” award at the 2019 SaaS Awards.
Features
- Customizable chat widgets and automated greetings
- Realtime chat monitoring and analytics
- Integration with other tools like Salesforce, HubSpot, and Shopify
- Chat transcripts and file sharing
Pricing
- 14 days free trial
- Plans start at $29/month for the basic plan, which includes access to all features for one agent.
Pros
- Easy to set up and use
- Affordable pricing options
- Comprehensive analytics and reporting
Cons
- Limited customization options for the chat widget
- Some advanced features are only available in higher-tier plans
6. Zendesk Chat
Zendesk Chat (formerly known as Zopim) has been in the market since 2008 and is part of the larger Zendesk suite of customer engagement tools. Their live chat solution has won multiple awards, including the “Best Live Chat Solution” award at the 2020 MarTech Breakthrough Awards.
Features
- Customizable chat widgets and automated greetings
- In-app messaging and targeted messaging
- Integration with other tools like Salesforce, Shopify, and HubSpot
- Chat transcripts and file sharing
Pricing
- 14 days free trial
- Plans start at $15/month for the basic plan, which includes access to all features for one seat.
Pros
- Comprehensive analytics and reporting
- Robust integrations with other tools
- Flexible pricing options
Cons
- Limited customization options for the chat widget
- Some advanced features are only available in higher-tier plans
7. LivePerson
It was founded in 1995 and is one of the pioneers of live chat software. They have been recognized for their innovative product and strong customer support, receiving awards such as the “Best AI-Powered Chatbot Solution” at the 2021 AI Breakthrough Awards.
Features
- Customizable chat widgets and automated greetings
- In-app messaging and targeted messaging
- Chatbots and automation workflows
- Integration with other tools like Salesforce, Shopify, and HubSpot
Pricing
- There is no free trial
- Plans start at $40/user/month
Pros
- Comprehensive automation and targeting capabilities
- Robust integrations with other tools
- Powerful analytics and reporting
Cons
- Expensive compared to other options
- Limited customization options for the chat widget
8. Comm100
It has been in the market since 2009 and is known for its powerful customization options and robust security features. It has won several awards including the “Best Live Chat Solution” award at the 2021 MarTech Breakthrough Awards.
Features
- Real-time chat and messaging with customers.
- Multi-language support.
- Customizable chat window and pre-chat surveys.
- Automated messages and triggers.
- Integration with popular business tools like Salesforce and Shopify.
Pricing
- Plans start at $29/month per agent.
- Free trial available for 15 days.
Pros
- User-friendly interface.
- Customizable chat window and pre-chat surveys.
- Automation features for efficient support.
- Integration with popular business tools.
Cons
- Limited customization options for automated messages.
- Higher pricing compared to other chat software.
9. Crisp
It was founded in 2015 and is known for its simple, clean interface and easy-to-use features. It has won awards such as the “Best Live Chat Software” award at the 2021 Digital.com Awards.
Features
- Real-time chat and messaging with customers.
- Multi-language support.
- Automated messages and triggers.
- Knowledge base and FAQ section.
- Data-driven insights and reporting.
Pricing
- Plans start at €25/month for up to 4 seats.
- Free plan available with limited features.
Pros
- User-friendly interface.
- Customizable chat window design.
- Automated messaging and triggers.
- Multi-language support.
Cons
- Limited features in the free plan.
- Limited customization options for automated messages.
10. Zoho SalesIQ
SalesIQ of Zoho has been in the market since 2016 and is part of the larger Zoho suite of business software solutions. It has won awards such as the “Best Sales Chatbot Software” award at the 2021 Digital.com Awards.
Features
- Real-time website visitor monitoring
- Proactive chat invitations
- Customizable chat widgets
- Chat transcripts and history
- Multi-language support
- Integration with Zoho CRM and other popular CRMs
- File sharing and co-browsing
- Mobile app for iOS and Android
Pricing
- 15-day free plan in each plan
- Paid plans start at $7/operator/month if billed annually
Pros
- User-friendly interface
- Robust reporting and analytics features
- Integration with popular CRMs
- Proactive chat invitations
- Customizable chat widgets
Cons
- Limited customization options for chat widgets in the free plan
- No social media integration
- No video or voice chat options
Bottom Line
Choosing the right live chat software for your business is crucial because it directly impacts your customer service and engagement. The right software can help you provide quick and personalized support to your customers, increase customer satisfaction, and boost sales. On the other hand, using inconvenient software can result in poor customer experience, slow response times, and even lost business.
Therefore, it’s essential to research and compare different applications before making a decision. Consider factors such as features, ease of use, integrations, and pricing to ensure that you choose the software that meets your specific needs. Take the time to find the right one that works best for your business, and start engaging with your customers more effectively today.
This is Kawser Md Sayem, and I would like to introduce myself as a content writer. It has been five years since I began my professional writing journey. By this time, I have had the pleasure of working in unidentical industries like publishing, information technology, entertainment, and education
Kawser Md Sayem
Customer Experience
